08000232635 – Who Is Calling from the DWP and Why?

If you’ve recently seen a missed call from 08000232635, you’re not alone. Many people across the UK have reported calls from this number — often leaving them wondering, “Who’s ringing me and what do they want?”

The good news is that 08000232635 is an official contact number used by the Department for Work and Pensions (DWP). These calls are usually about Universal Credit, benefit applications, or follow-ups on existing claims.

This guide explains exactly who calls from 08000232635, why, and how to handle it safely — all in a simple, trustworthy way.

What Is 08000232635 and Who Uses This Number?

The phone number 08000232635 belongs to the Department for Work and Pensions (DWP) — the UK government department responsible for welfare, pensions, and employment support.

When you receive a call from this number, it’s typically from a DWP caseworker or adviser regarding your benefits or claim updates.

Common reasons you might be called include:

• Updates on your Universal Credit claim

• Requests for additional documents or identity verification

• Discussion of appointment times with a work coach

• Clarification of payment details or eligibility

• Follow-up after you’ve left a message or submitted evidence online

DWP Press Office, GOV.UK (Guidance Statement),

💬 “If you’ve applied for Universal Credit, the DWP may contact you from various 0800 numbers, including 08000232635. Always answer when possible to avoid delays in your claim.”

Why Does the DWP Call from 08000232635 Instead of Other Numbers?

The DWP uses multiple outbound lines for efficiency. 08000232635 is one of several lines assigned to different teams or regions across the UK.

Possible Reasons for DWP Using This Specific Line

• It’s an outbound-only line for claimant updates

• Calls may come from Universal Credit caseworkers

• The number helps the DWP manage high call volumes

So, while you can’t always ring this number back directly, you can contact DWP through their main helplines (listed below).

Can You Call 08000232635 Back?

Unfortunately, you can’t call 08000232635 back directly. It’s an outgoing-only line.

If you missed the call, don’t worry — the DWP will usually try again within a few days or leave a note in your Universal Credit online journal.

If you need to contact them urgently, use one of the official helpline numbers below:

If you’re unsure who tried to call, check your Universal Credit journal for any updates — it’s the quickest way to confirm.

Is 08000232635 a Scam or a Genuine DWP Number?

Yes, 08000232635 is an official DWP number. However, scammers sometimes try to copy (or spoof) genuine government numbers to trick people.

That’s why it’s important to stay cautious — even when a call looks real.

How to Verify the Call Is Legitimate

• Check your UC journal: DWP will note if they’ve tried to call you.

• Do not share personal details unless you’re certain it’s DWP.

• Call the DWP directly using the official numbers above if unsure.

• Watch for urgency or threats — real DWP staff won’t pressure you.

Tony Neate, CEO of Get Safe Online,

🔐 “Scammers often use cloned numbers to trick people. If something feels off, hang up and call the DWP back on their published helpline.”

Why Might You Miss a Call from 08000232635?

Sometimes, the DWP calls when:

• You’ve recently submitted a new claim

• They need clarification about information in your application

• You’ve missed an appointment

• They’re following up on a payment issue

If you miss the call:

• Wait for a second attempt (usually within 24–48 hours)

• Check your UC journal for notes

• If you’ve been waiting over 2 days, call the Universal Credit helpline directly

When Does the DWP Usually Call from 08000232635?

While there’s no fixed schedule, most DWP outbound calls happen during:

• Weekdays: Between 8am and 6pm

• Avoiding evenings/weekends (except in exceptional cases)

They may also leave a voicemail asking you to check your online account for updates.

How Can You Protect Yourself from Scam Calls Claiming to Be from 08000232635?

Even though 08000232635 is legitimate, you should always be cautious. Scammers sometimes clone or spoof trusted numbers.

Follow these safety steps:

1. Never give out your bank details or National Insurance number unless you’re sure it’s DWP.

2. Check for spelling mistakes or odd language in messages.

3. Confirm all updates through your Universal Credit journal.

4. Report suspicious calls to Action Fraud (0300 123 2040).

How Does 08000232635 Compare to Other DWP Numbers?

The DWP uses several 0800 numbers for different purposes. Here’s how 08000232635 compares to others you might see:

What Should You Do If You Keep Getting Calls from 08000232635 but Aren’t a DWP Customer?

If you’re not claiming benefits or don’t have any reason to expect contact:

• It may be a mistaken dial by DWP staff

• You can ignore or block the number if calls persist

• If unsure, call the DWP helpline to confirm no account is linked to your number

Conclusion: Should You Answer Calls from 08000232635?

Yes — if you receive a call from 08000232635, it’s safe and usually important. It’s a legitimate DWP number often used for Universal Credit or other benefit-related communication.

Answering or returning the call (via official channels) helps avoid delays in your payments or updates to your claim.

Just remember:

• Always verify calls through your UC journal

• Never share sensitive details without confirmation

• Stay alert for scam attempts using cloned numbers

FAQs About 08000232635

Is 08000232635 really from the Department for Work and Pensions?

Yes. It’s an official DWP number used mainly for outbound calls regarding Universal Credit claims or updates.

Can I call back 08000232635?

No. It’s an outgoing-only line. Use 0800 328 5644 to contact the DWP instead.

Why did I miss a call from 08000232635?

The DWP may have been trying to reach you about a claim update. Check your Universal Credit online journal or wait for a callback.

Is 08000232635 a scam or legitimate?

It’s legitimate, but scammers can spoof it. Always confirm messages through official DWP channels.

What should I do if I get repeated calls from 08000232635 but I’m not a claimant?

You can safely ignore the calls or block the number. Contact DWP to make sure your number isn’t mistakenly linked to another account.